Thank You!\nYour request has been received and assigned to our Ground Operations Department. You will receive an answer as soon as possible. If your request is very urgent please don't hesitate to call us: 0043 662 46 81 3100\nWe appreciate the opportunity to work with you and your organization.\nYour Porsche Air Servcie Team

Privacy Statement
(Version: August 2026)

We appreciate your interest in our company. Protecting your privacy when using our website (www.porsche-airservice.at) is particularly important to us. We therefore provide you below with comprehensive information on the processing of your personal data.

Porsche Air Service GmbH is responsible for the data processing described below.

This Privacy Statement applies to www.porsche-airservice.at and the associated subpages and processing activities. It does not apply to websites controlled and operated by third parties.

1. Data Security

Porsche Air Service GmbH has implemented appropriate technical and organisational measures to protect your personal data, including against loss, manipulation and unauthorised access. These measures are reviewed regularly and continuously adapted to the state of the art. If a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

2. Use By Minors

The processing activities offered on this website are intended exclusively for persons who have reached the age of 14. If we become aware that personal data of a person under the age of 14 has nevertheless been processed, we will discontinue the processing of such data.

3. Disclosure of Data

Porsche Air Service GmbH does not carry out all data processing activities itself but is supported by professional partners. These partners have been carefully selected and implement appropriate technical and organisational measures to ensure that the processing of your personal data is carried out in compliance with applicable data protection requirements and that your rights are protected.

The partners are not permitted to use the personal data provided to them for their own purposes, for advertising purposes, or to disclose it to third parties.

4. Processing of personal data

General contact form

  • Description: When you submit the contact form, the personal data entered in the contact fields is processed.
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  • Data categories: Contact and identification data
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  • Purpose: Responding to your enquiry.
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  • Legal basis:
    • Pre-contractual measures - Art. 6(1)(b) GDPR: where processing is necessary to take steps at your request prior to entering into a contract.
    • Legitimate interests - Art. 6(1)(f) GDPR: our legitimate interest is to process and respond to your enquiry reliably and individually.
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  • Recipients of the data:
    • IT service providers
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  • Retention period: Your personal data will be stored until your enquiry has been fully processed or, where applicable, until the conclusion of the contract, but for no longer than 24 months, unless statutory retention obligations require a longer period.

Passenger Name Record (PNR)

  • Description: PNR collects and processes personal data required to schedule, organize and manage booked flights. Reports generated from the system support passenger ticketing, crew briefings and flight planning activities.
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  • Data categories: Contact and identification data, travel and booking data, flight operation data.
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  • Purpose: Scheduling, organizing and managing flight operations and bookings.
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  • Legal basis:
    • Performance of a contract – Art. 6(1)(b) GDPR
    • Compliance with a legal obligation – Art. 6(1)(c) GDPR: where passenger information must be processed, retained or disclosed to competent authorities in accordance with applicable aviation, border control, customs, immigration or security regulations.
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  • Recipients of the data:
    • IT service providers
    • Public authorities and government bodies where required by law
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  • Retention period: Personal data will be retained for five years unless a longer statutory retention period applies.

5. Rights of the data subject

You have the following rights, subject to the applicable legal requirements:

Right of access: You may request confirmation as to whether and to what extent personal data concerning you is being processed.

Right to rectification: If we process incomplete or inaccurate personal data concerning you, you may request its rectification or completion.

Right to erasure: You may request the erasure of your personal data where the legal requirements are met. Statutory retention obligations, pending proceedings or the establishment, exercise or defence of legal claims may prevent immediate erasure.

Right to restriction of processing: You may request restriction of the processing of your personal data where the legal requirements are met.

Right to data portability: You may request personal data that you have provided to us in a structured, commonly used and machine-readable format, where the processing is based on consent or a contract and is carried out by automated means.

Right to object: Where we process your personal data on the basis of legitimate interests, you may object to the processing on grounds relating to your particular situation.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.

Right to lodge a complaint: If you believe that the processing of your personal data infringes data protection law, you may contact us or lodge a complaint with the Austrian Data Protection Authority. Further information is available at www.dsb.gv.at.

Handling of your rights

 
  • Description: For the handling and documentation of data subject requests, we process the personal data provided in connection with the respective request.
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  • Data categories: Contact and identification data and any further data provided in connection with the request.
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  • Purpose: Handling and documenting data subject requests.
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  • Legal basis: Legitimate interests - Art. 6(1)(f) GDPR. Our legitimate interest is to demonstrate the measures taken in response to data subject requests in the event of an inspection by the data protection authority.
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  • Recipients of the data: IT service providers and authorised internal departments.
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  • Retention period: Three years after the request has been concluded, unless a longer statutory retention period applies.

6. Contact Details

You may exercise your rights directly with Porsche Air Service GmbH. Please send your request to:
Porsche Air Service GmbH
Louise-Piëch-Strasse 2
A-5020 Salzburg
Austria
E-mail: ops@porsche.co.at